The agreement
These terms and conditions of sale, together with your order and validated upon order confirmation, constitute the contractual basis for the purchase. The terms of sale apply to the purchase of goods and services in our webshop at www.slettvoll.com for delivery in Norway, with the exception of Svalbard and Jan Mayen. 

Consumer purchases over the internet are regulated, among other things, by the Consumer Purchases Act, the Cancellation Act, and the E-Commerce Act. You can find the legislation at https://lovdata.no/. These terms and conditions can also be sent by email if required.

Parties
Slettvoll Møbler AS operates and owns www.slettvoll.com and is registered in the Brønnøysund Commercial Register under organisation number 935 871 107 (MVA no. NO 935 871 107).

Contact information:
Slettvoll Møbler AS
Skaffarvegen 105
6200 Stranda, Norway

Telephone: +47 70 26 88 10
Email: slettvoll@slettvoll.no

Webshop warehouse:
Slettvoll Lager Oslo
Enebakkveien 305
1188 Oslo, Norway

Our customer service and warehouse are closed on the following public holidays: New Year’s Day, Maundy Thursday, Good Friday, Easter Monday and Easter Sunday, Ascension Day, Whit Monday and Whit Tuesday as well as Christmas Day and Boxing Day. In addition, we are closed on Christmas Eve, New Year’s Eve, May 1st and May 17th.

The seller is hereinafter referred to as Slettvoll, we, our or us. The buyer is the person named on the order and will further be referred to as you, your or yours.

All our prices are quoted inclusive of VAT and the overall total order price includes all taxes, fees and delivery costs. The terms of purchase, order confirmation and other information related to your order are in Norwegian. We reserve the right to make changes to prices and product ranges. Printing errors may occur.

Through our payment provider Nets, we accept card payments with Visa, MasterCard and American Express, mobile payments with Vipps/Swish/Mobilepay depending on your location. Slettvoll does not store any card data. All card details are stored securely with our PCI-certified payment processor Nets.

When paying by card in the webshop, the order amount is pre-authorised and reserved at the time of ordering and the amount is only deducted when the order has shipped from our warehouse. We do not charge card fees in our webshop. When paying by invoice, an invoice will be issued to you when the goods are shipped from our warehouse. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 cannot pay by invoice.

Webshop orders are packed and shipped the next working day at the latest, so that we can get the goods to you as quickly as possible.

Until an order is packed and ready to be shipped, the order can be cancelled and the payment pre-authorisation will be updated. However, if you wish to change the items in your order, please cancel the order and place a new order in the webshop or one of our physical stores.

A selection of our products is available in our webshop. When you order goods from our webshop, we use the Norwegian Post Office Posten/Bring to deliver the goods to a post office, in-store post office or to your home. Slettvoll is responsible for the goods until they have been collected by you or someone you have instructed to collect the goods from the post office or in-store post office, or when the goods have been placed at your disposal or at the disposal of someone you have instructed to receive the goods at the desired place of delivery. If your shipment is visibly damaged upon collection or delivery, please note this upon receipt and contact our customer service.

In order for us to deliver the goods, you must provide the correct address. If the address you have provided cannot be verified, we reserve the right to cancel the order. If the delivery of the products is delayed, we will inform you as soon as we are aware, together with information on whether and when delivery can be made or whether the goods are out of stock. We will give you the choice of keeping the order, setting a new delivery date or cancelling the order with a refund of the amount paid.

Our customer service and warehouse is normally closed on the following public holidays: New Year’s Day, Maundy Thursday, Good Friday, Easter Monday and Easter Sunday, Ascension Day, Whit Monday and Whit Tuesday as well as Christmas Day and Boxing Day. In addition, we are closed on Christmas Eve, New Year’s Eve, May 1st and May 17th. During holidays and summer holidays, a slightly longer delivery time must therefore be expected. The expected delivery time can be found in the tracking details provided by Posten. We recommend downloading the Posten app to track the progress of your shipment and receive notifications of any delays.

When shopping in our webshop, you can choose between the following delivery methods:

Package to pickup point
If you choose package to pickup point, the package will be delivered to the pickup point nearest you used by Posten/Bring. Delivery normally takes 1–4 working days depending on where in the country you live. In summer and before Christmas, deliveries to some areas may take an extra day. When the package leaves our warehouse, you will receive tracking information from Posten via text message, email or in the Posten app, and you will receive a collection notification as soon as the package arrives at the selected post office or pickup point. If you fail to collect the package, Posten will send you a reminder. If you do not collect the package within 7 days, it will be returned to us. A sum of NOK 99 return shipping will then be deducted from the amount we reimburse you for your order.

Home delivery
Depending on distance, the package will normally be delivered to your home in 1–3 business days. In summer and before Christmas, deliveries to some areas may take an extra day. When your package is on its way, you will receive a notification with the expected delivery date from Posten by text message, email or the app.

In cities and towns, packages are delivered in the evening between 17 and 21. The driver will call 30–60 minutes before the delivery or send a text message. Deliveries to other locations will be between 08 and 17. If agreed with Posten, the package can be left in an agreed location without a required signature. At this point, you are responsible for the package. If the package is delivered to a post office or pickup point, you will receive a pickup notification and a reminder. If you do not collect the package within 7 days, it will be returned to us. A sum of NOK 99 return shipping will then be deducted from the amount we reimburse you for your order.

During some holidays, delivery time and collection time may be slightly extended. In the Posten app, you will always get up-to-date information regarding your shipment.

Shipping costs on webshop orders:
Package to pickup point: NOK 149
Home delivery: NOK 199
Free shipping on orders over NOK 1 000

Click and collect in-store
In addition to the range in the online store, we have products on our website that you can purchase with Click and Collect. The item is reserved for you for 48 hours from when you receive the pickup notification from the store you have chosen. You must receive a pickup notification before you can collect the order at the agreed pickup location. When you choose Click and Collect for an item, you can choose to prepay online or pay in the store.
You can also use Click and Collect for garden furniture. The store will then contact you during opening hours the next business day to confirm product availability and arrange payment and a time and place for pickup or delivery.

When you make a purchase in the Slettvoll webshop, you normally have a 14-day right of cancellation, during which you can notify us if you have changed your mind about your purchase. The right of cancellation applies from the day after you have physically received the goods. If the deadline expires on a Saturday, Sunday or public holiday, the deadline is extended to the following working day. If we deliver your order in multiple deliveries, your right of cancellation starts the day after the last delivery is received.

If you wish to cancel your purchase, you can use our returns form which is enclosed in every package you receive from us. You can also call us on +47 70 26 88 10 or email slettvoll@slettvoll.no within 14 days of receiving the goods to let us know that you wish to cancel your order. After receipt, you must only handle the goods in a way that allows you to establish the nature, characteristics and functioning of the goods. If sampling or testing goes beyond what is reasonable and necessary, you may be liable for any reduced value of the goods.

If you change your mind, you must return the goods to us as soon as possible, and no later than 14 days after you have exercised your right of cancellation. To speed up the processing of goods returned to the warehouse, we ask that you complete the returns form that was included in the package when you received the goods. You must ensure that the goods are properly packaged. Save the receipt for the return shipment from the carrier and any tracking number. We do not accept cash-on-delivery parcels or similar shipments.

Returned goods are registered in our warehouse within 14 days of their return. Once we receive the goods, we will check them and refund the appropriate amount to the same payment method used for the purchase. The return shipping costs NOK 99 if you use our return label. This amount will be deducted when we refund you for your order. As soon as the refund has taken place, you will receive an email from us informing you of this.

Follow the steps below to return goods to the warehouse:

1. Fill in the returns form and pack the item and the form securely in the box the item was delivered in or an equivalent shipping box. 

2. Attach the supplied and prepaid return label to the outside of the box. 

3. Cover or remove the original shipping label and old barcodes from the package.

4. Take your return parcel to the post office where you picked it up. Remember to get a receipt.

If you choose not to use the return label provided with your order, you can arrange the return shipment yourself. Please send the receipt and tracking number for the shipment to Customer Service so that we can track the shipment and refund you for the order once the return has been received and checked.

Your purchase is covered by the Norwegian Consumer Purchase Act. This means that you can either have a defective item repaired, replaced, refunded or reduced in price, depending on the specific situation, up to 2 years or 5 years after the purchase has been made, depending on how long the item is expected to last with normal use. It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of improper use of the product or other damaging actions.

We recommend that you submit your complaint as soon as possible and within 2 months after the defect was discovered or should have been discovered. You can submit a complaint by contacting customer service at slettvoll@slettvoll.no.

In order for us to best assess your complaint, we would ask you to provide the following:

1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.

2. To document the defect, please attach photos with the description. The defect must be clearly visible in at least one of the images. In addition, we ask that the photos also show the whole product, preferably front and back.

3. Send the images by email to slettvoll@slettvoll.no.

4. Please state the order number with which the item was purchased or attach a copy of the order confirmation/receipt.

5. Once we have received your photos, we will process your claim as quickly as possible. 

When you return goods as part of a complaint procedure, Slettvoll will arrange and pay for the return shipment. If the complaint is justified, we will reimburse reasonable shipping costs incurred in the return of the goods. Otherwise, you will have to pay all shipping costs, including our costs for returning the goods after examination. If you wish to pay for shipping and the associated costs yourself, please send the goods to:

Slettvoll Møbler AS
Skaffarvegen 105
6200 Stranda, Norway

Please note: no parcels can be delivered in person at this address. We do not accept cash-on-delivery parcels or similar shipments.

Remember that the item must always be sent in suitable packaging and that you must obtain proof of postage. You are responsible for the package/goods until we receive them. Therefore, save a postal receipt including information such as shipping costs and tracking number.

In principle, we only process personal data that you provide us with that is necessary for us to carry out our obligations to you. In cases where we also process personal data for other purposes, for example to send you information about offers etc., this only takes place with your consent. Before you give your consent, you must be informed about what the information will be used for and by whom.

We reserve the right to request a personal identification number in order to check creditworthiness for credit purchases, or date of birth to check whether our customers are over 18 years of age.

Your personal data can only be disclosed to others when:

- you have consented to the disclosure;

- it is necessary for the performance of our contract with you; or

- it is required by law.

You can read our privacy statement here. If you have any questions about your personal data or wish to exercise your rights to rectification, blocking, deletion, etc. under the Personal Data Act, please contact us by email at slettvoll@slettvoll.no.

If a dispute arises that we are unable to resolve amicably, you can bring the matter before the Consumer Council by filling out a complaints form. The party in the case is the Seller, i.e. Slettvoll Møbler AS. If the case is not resolved by the Consumer Council, either party may choose to bring the case before the Consumer Complaints Board. The committee is a quasi-judicial body that makes binding decisions unless one of the parties brings the case before the district court within four weeks of the notification of the decision. If the parties do not comply with the decision voluntarily, the Consumer Complaints Board’s decision can be enforced via law enforcement authorities.

PRIVACY STATEMENT

This privacy policy applies when Slettvoll Møbler AS and all franchise stores in the Slettvoll chain are data controllers for your personal data. Our joint contact details are:

Slettvoll Møbler AS
Skaffarvegen 105
6200 Stranda, Norway

Telephone: +47 70 26 88 10
Email: slettvoll@slettvoll.no

If you have any questions about the processing of your personal data, please contact Customer Service at +47 70 26 88 10 or slettvoll@slettvoll.no.

1. INFORMATION COLLECTED
Depending on how you contact us, we will collect different information about you. We take personal data seriously and process it in accordance with Norwegian law, including the Personal Data Act and the General Data Protection Regulation (GDPR). Below you will find information on what personal data is collected, what we use it for and your rights in this regard.

1.1 Ordering goods
You must provide your name, address, telephone number and email address when ordering goods in our stores and webshop. This information is used to deliver the goods to the correct place and person, to send order confirmations by email and to communicate with you regarding the specific order. The processing is necessary to fulfil the agreement with you.

1.2 Customer club
If you wish to become a member of our customer club, we need your name, email address and the store you wish to be associated with. As a member of the customer club, you will receive offers and information from your store, as well as invitations to events. The processing is based on consent. You can unsubscribe from the customer club at any time by clicking on the unsubscribe link that can always be found at the bottom of our emails. You can also unsubscribe from the customer club from “My page”» if you are a registered Slettvoll customer.

1.3 Furnishing assistance
Furnishing assistance is a service offered by our stores. The service is free of charge if you buy furniture, but will otherwise be invoiced at the applicable hourly rate. The processing is necessary to fulfil the agreement with you. To fulfil the agreement, we need your name, email address and phone number. The data is also used to communicate with you, the person who has requested furnishing assistance, so that the store can contact you.

1.4 Slettvoll.com
When you visit our website, we log information about your use. This is done using cookies. You can read more about cookies and which ones we use here (Cookies). The data collected is processed on the basis of a balancing of interests. The data is used to improve the website and provide you with personalised information on other websites you visit. The data is processed at an aggregated level and we cannot use it to identify you as an individual.

1.5 Payment in the webshop
Through our payment provider Nets, we accept card payments with Visa, MasterCard and American Express, mobile payments with Vipps/Swish/Mobilepay depending on your location. Slettvoll does not store any card data. All card details are stored securely with our PCI-certified payment processor Nets.

1.6 Complaints
When you contact a store and/or customer service with a complaint, you must provide personal data such as your name, telephone number and email address. The processing is necessary in order to fulfil our agreement with you. We do this in order to identify you as our customer and to be able to communicate with you regarding your complaint.

1.7 Enquiries
In order to respond to enquiries that we receive, either by phone or email, we will process personal data, such as name, phone number, email address and any other personal data that may arise from the enquiry. We process personal data on the basis of a balancing of interests. We have found that this is often necessary to help you with your queries.

2. SHARING PERSONAL DATA

We do not disclose your personal data to others unless there is a legal basis for such a disclosure.

2.1 We use data processors to collect, store or otherwise process personal data on our behalf. This could be the provider of our web platform, shipping companies, etc. In such cases, we have entered into data processing agreements to ensure information security at all stages of processing. 

2.2 Information about you is shared between the franchise stores in the Slettvoll chain and the franchiser Slettvoll Møbler AS. We share your personal data internally within the chain based on a balance of interests on the grounds that the stores are organised as separate companies while your customer relationship is managed by Slettvoll Møbler AS. Also in this regard, we have concluded data processing agreements between the companies to ensure the security of information at all stages of processing.

2.3 We may share your personal data with others to whom you have given your consent for us to share information.

2.4 We may be legally required to share your personal data with public authorities. 

All processing of personal data that we undertake takes place within the EU/EEA area.

3. STORAGE PERIOD

We store the data that we process on the basis of your consent until you withdraw your consent. We process the data on the basis of the agreement for as long as it is necessary for the fulfilment of the agreement, including to be able to help you with any returns and complaints. The data that we process on the basis of a legal obligation will be kept for as long as required. For example, this may be information required under the Norwegian Accounting Act. We store some data on the basis of a balancing of interests. The data is stored for as long as our interest in processing the personal data outweighs the individual’s privacy interests.

4. YOUR RIGHTS

As a customer and/or user of Slettvoll’s services, you have the right to request information about the personal data we process and how it is processed. You have the right to request access, rectification or deletion of the personal data we process about you. You also have the right to request restriction of processing, to object to processing and to request data portability. You can read more about the content of these rights on the Norwegian Data Protection Agency’s website: www.datatilsynet.no. To exercise your rights, please make a request by email at slettvoll@slettvoll.no or call +47 70 26 88 10. We will reply to your request as soon as possible, and at the latest within 30 days. We will ask you to verify your identity or provide additional information before you can exercise your rights with us. We do this to ensure that only you are given access to your personal data. If you believe that our processing of personal data does not comply with what we have described here or that we are otherwise in breach of data protection legislation, you can file a complaint with the Norwegian Data Protection Authority. You can find information on how to contact the Data Protection Authority on its website: www.datatilsynet.no.

5. CHANGES

If there are changes to our services or changes to the regulations governing the processing of personal data, the information you have provided here may change. Up-to-date information is always available on our website.